\r\n \t\t\t\t\t Statuses other than\u00a0Active\u00a0<\/strong>or\u00a0Delinquent<\/strong> are not active for internet service and billing \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n You may want to create custom statuses such as Failed Install<\/b> \u2013 you can do that on this page. Please note that custom statuses will neither bill customers nor allow Internet access. Custom statuses can be used for reporting and show up with colors of your choice on the Complete Map View<\/b><\/p>\n Navigate to this page by visiting Admin Mode > Account > Custom Statuses<\/b><\/p>\n Powercode has a number of customer statuses built into the system: Active – Customers in Active status will be billed and receive internet service according to the service plan they have on their account. After completing an Installation Job users will be able to check a box to set the…<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[63,73,71],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/193"}],"collection":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=193"}],"version-history":[{"count":11,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/193\/revisions"}],"predecessor-version":[{"id":1480,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/193\/revisions\/1480"}],"wp:attachment":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=193"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=193"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
\n
Custom Customer Statuses<\/h3>\n
\nTo add a new status, click Add New Status and choose a name and color. Then click to save the status. The status will be immediately available to assign to customers. If you delete a custom status, any customers in that status will be switched to Not Active.<\/p>\n","protected":false},"excerpt":{"rendered":"