{"id":836,"date":"2017-11-17T16:49:43","date_gmt":"2017-11-17T16:49:43","guid":{"rendered":"http:\/\/kb.powercode.com\/?post_type=ht_kb&p=836"},"modified":"2018-08-30T14:16:13","modified_gmt":"2018-08-30T14:16:13","slug":"twilio-customer-opt-in-opt-out","status":"publish","type":"ht_kb","link":"https:\/\/kb.powercode.com\/?ht_kb=twilio-customer-opt-in-opt-out","title":{"rendered":"Twilio Customer Opt-In\/Opt-Out"},"content":{"rendered":"

Basic Twilio Setup<\/a><\/p>\n \t\t

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\r\n \t\t\t\t\t It is important to note that once a customer opts-out of receiving SMS, in order for the customer to begin receiving them again, they must actually text in with one of the opt-in key words. If a customer is having trouble recieving SMS messages and they are opted in, this is the first thing to troubleshoot.<\/strong> \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n

Opt-In\/Opt-Out<\/h3>\n

There are three ways to opt-in\/opt-out of SMS.<\/p>\n

Customer Portal\"\"<\/p>\n

Editing a Contact\"\"<\/p>\n

Texting Twilio From Number\"\"<\/p>\n

 <\/p>\n

By default, Twilio supports specific keywords to opt-in to and opt-out of receiving messages.<\/p>\n

Opt-Out<\/em>: STOP<\/strong>, STOPALL<\/strong>, UNSUBSCRIBE<\/strong>, CANCEL<\/strong>, END<\/strong> and QUIT<\/strong><\/p>\n

Opt-In<\/em>: START<\/strong>, YES<\/strong>, and UNSTOP<\/strong><\/p>\n

Texting<\/strong><\/em> any of the opt-out keywords will opt a customer out<\/strong> <\/em>of receiving SMS. However, texting anything else, will opt-in customers <\/strong><\/em>to receiving SMS. To opt-in through text messaging, a phone number must meet two criteria: number opting in must belong to a contact, number opting in must be a mobile number<\/em>. If you would like to change any of the Opt-In keywords, you will have to\u00a0Contact Twilio Support<\/a>.<\/p>\n \t\t

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\r\n \t\t\t\t\tIt’s important to remember that each individual customer must decide to opt into receiving SMS<\/strong>\u00a0as well as provide a mobile number<\/strong>. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n","protected":false},"excerpt":{"rendered":"

Basic Twilio Setup Opt-In\/Opt-Out There are three ways to opt-in\/opt-out of SMS. Customer Portal Editing a Contact Texting Twilio From Number   By default, Twilio supports specific keywords to opt-in to and opt-out of receiving messages. Opt-Out: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT Opt-In: START, YES, and UNSTOP Texting…<\/p>\n","protected":false},"author":9,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[27],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/836"}],"collection":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=836"}],"version-history":[{"count":11,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/836\/revisions"}],"predecessor-version":[{"id":1130,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/836\/revisions\/1130"}],"wp:attachment":[{"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=836"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=836"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/kb.powercode.com\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}