Services

Navigate to Items > Services to view this page.

There are a variety of different services you can create in Powercode. Powercode supports the following service types:

  • Monthly Internet
  • Baicells LTE Internet
  • Monthly
  • Monthly Discount
  • Overage
  • One Time
  • One Time Credit
  • Referral Discount
  • Self-Expiring Charge
  • Self-Expiring Discount
  • VoIP

General Fields

The following fields are available for all services:

Add Service
  • Type: Use this to select which type of service you would like to create.
  • Status: Choose whether a service is Selectable or Un-Selectable. This can be edited later and is often useful if a service is seasonal or it becomes a legacy service while active on customers.
  • Service Name: Enter a descriptive name for this service. This will be printed on customer invoices and displayed in Powercode.
  • ISP Description: Internal name or notes on how a service is used. This is not seen by the user.
  • Cost: Enter the cost of this service.
  • Tax Override: If you wish to override all taxes applied to this service to a specific amount (e.g. 5%, then enter a 5 here). This is generally left blank.
  • Tax Types: Select all the tax types that should be applied to this service. For example, if you want to charge sales tax and USF on this service, select both those types.
Groups
  • Groups Allowed Service: Services can be limited to any number of selected customer groups or All Customers with this dropdown. A field will appear for entry of customer groups if Selected Groups is chosen.

Non-General Fields

Each service may have a set of unique fields specific to it. Many of these are described below.

Monthly Internet

This is the service that dictates the terms of your customer’s monthly internet plan. Customers are only ever allowed a single Monthly internet Service.

When you make a rate change to a Powercode service, Powercode Speed Updater should update client speeds within approximately 60 seconds.

Add Service Tab
  • Tax Exemption Amount: In some areas, a portion of the cost of Internet service is tax exempt. If this is the case, you can enter the amount to be tax exempt in this field.
  • Contract Template: If you select a contract template here, when a new customer is installed with this service, they will be forced to sign this contract/agreement before they can access the Internet.
Internet Access
  • Upload Speed: Enter the upload speed for this service in kilobits per second. This will be enforced by the BMU.
  • Download Speed: Enter the download speed for this service in kilobits per second. This will be enforced by the BMU.
  • Burst Mode:

    We do not recommend use of Burst functionality as with the advent of streaming and buffering it negatively impacts customer experience. Setting Burst speeds to the same value as regular speeds will disable functionality. 

    Sustained allows the user to burst at set Burst Upload(kbps) and Burst Download(kbps) speed indefinitely as long as there is bandwidth available. Bucket mode means the user will have a specific bucket size that will be depleted as they burst. They will then have to wait for the bucket to refill to burst again.
  • Burst Upload: Enter the burst upload speed in kilobits per second. For no bursting, simply set the speed to the same as the upload speed.
  • Burst Download: Enter the burst download speed in kilobits per second.
  • Bucket Time: If you are using the ‘bucket’ burst mode, enter a time in seconds here. Powercode will then calculate an appropriate bucket size using the burst upload/download speed parameters and the number of seconds you wish to allow bursting at full speed.
  • Monthly Megabytes: If you are going to impose any kind of penalty on customers for over usage, enter the amount of megabytes they can transfer before any penalties are applied. If you are not applying penalties, you can enter any number here.
Penalties
  • Slow After Usage Exceeded: If this is set to yes, users will be slowed to the Slowed Download/Slowed Upload speed once they consume more than teh amount of data specified in Monthly Megabytes.
Cambium
  • Canopy Burst Bucket Up/Down: If a customer is using Cambium Canopy PMP100/450 SMs, a value is entered here and the correct SNMP write key is entered for the SM, Powercode will write all the values entered for this service into the QoS tab of the SM. You can also enter burst bucket values here to be written into the SM.
Procera
  • Procera Shaping Rules: If you are using a Procera BMU, you can select shaping rules here to be applied to all users with this service.
  • Third Party Configuration: Configuration options allow shaping rules and more granular rate limiting via Cambium and Procera software.
FCC

This is FCC 477 reporting information pertinent to customers in the U.S.

  • Service Type: Service type identified on FCC 477 reporting,
    • Residential, Commercial, Other
  • Technology Type: Technology service is provided via according to FCC definitions.
  • CIR: Toggle on to indicate a service is provided with FCC’s defined committed information rate. If you are not explicitly providing services using the FCC’s committed information rate policies leave this off.

Baicells LTE Internet

Powecode can now sync all Baicells related services and accounts with Baicells’ BOSS software.  For more information see our Baicells integration page.

Monthly/Monthly Discount

Monthly fees and discounts for items other than rate limited internet services.  Customers can have any number of these. Monthly services are often used for items like equipment rentals and extended service plans.

Since Monthly Discounts carry a name and internal description they can be useful in place of price overrides. Self-Expiring Discounts and Referral Discounts are typically more useful for limited duration discounts.

Monthly services have no unique fields.

Overage

Overage services charge customers for each unit of usage over their monthly megabyte limit.

For example, to charge $5 per gigabyte for every gigabyte used over 10 gigabytes, set the Internet service Monthly Megabytes value to 10,000 and create an overage service with a Cost of 5 and an Overage Units of 1000.

  • Overage Units: The quantity of megabytes per instance of overage fee.

One Time/One Time Discount

This is a one-time charge or discount. One Time Services (Formerly referred to as One Time Charges) are often used for installation and service fees.

One Time Discounts offer more standardization than a Custom Credit when a specific credit will be commonly applied.

One Time Credits and One Time Discounts have no unique fields.

Referral Discount

A Referral Discount service can be  added to an account to credit that account when your team enters a set number of Required Referrals for them. On the first tab of the Add New Customer Wizard there is a field to enter a referring customer.

  • Required Referrals: This is the number of referrals needed to trigger this discount.
  • Repeat: If this is set to No, the referral discount will be given any month they have a surplus of uncredited referrals equal to or greater than the set Required Referrals. If this is set to Yes, the customer will receive the discount going forward indefinitely.

You may have multiple Referral Discount Services in Powercode, but each customer should only have one Referral Discount Service on their account at a given time.

Once a Customer has a Referral Discount they can receive a credit when chosen as the referring customer as a new customer is created. Add a Referral Discount service to all Customers you would like to receive referral credits. If you would like a Customer to receive credits for a referral before the Referral Discount Services was added, adding an appropriately named Custom Credit will be indistinguishable to the customer.

Self-Expiring Charge/Self-Expiring Discount

Self expiring services debit or credit a customer for a set number of bill cycles.

For example, if you create a Self-Expiring Charge with a Cost of 5 and a Number of Repetitions of 5, the customer will be charged $5 each billing period for 5 billing periods. The service is then removed.

  • Number of Repetitions: How many times should this service either credit or debit the customer before being removed? This service does not run once then run for this number of repetitions. This is the total number of repetitions.

VoIP

To sell VoIP Services to clients you will need to create a VOIP service in Powercode, which is documented in Voip Services Setup.

Updated on July 8, 2020

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